Terms of Service
Last updated: May 25, 2026
1. Independent Contractor Relationship
Providers on ProMow are independent contractors, not employees, agents, or partners of ProMow. You set your own schedule, supply your own tools and equipment, and determine how you perform lawn care services. ProMow provides a marketplace platform only — it does not control the manner or means by which you complete jobs.
Nothing in these Terms creates an employment relationship, partnership, joint venture, franchise, or agency between you and ProMow.
2. Insurance Requirement
As an independent contractor, you are solely responsible for obtaining and maintaining adequate insurance coverage, including at minimum a general liability insurance policy appropriate for lawn care and landscaping work in your jurisdiction.
ProMow does not verify, underwrite, or guarantee any insurance coverage. When you attest that you carry general liability insurance during profile setup, you are making a representation directly to ProMow and to customers. ProMow records your attestation but takes no responsibility for confirming its accuracy.
If you need to obtain coverage, providers in the United States commonly use Next Insurance and similar commercial insurers that offer landscaping and lawn care liability policies.
You agree to indemnify and hold harmless ProMow and its affiliates from any claims, damages, or liabilities arising from your work, your equipment, or any lapse in your insurance coverage.
3. Platform Fees
ProMow retains a platform fee from each completed job. Fees may change with 30 days' notice.
4. Conduct and Job Quality
You agree to complete accepted jobs in a professional manner, arrive within the scheduled window, and communicate promptly with customers through the ProMow platform. ProMow reserves the right to suspend or terminate provider access for repeated cancellations, poor ratings, or conduct that violates these Terms.
5. Dispute Resolution
Disputes between providers and customers should first be submitted to ProMow support. ProMow may, at its discretion, mediate disputes but is not obligated to resolve them. Any legal disputes arising from use of the platform are subject to binding arbitration under the rules of the American Arbitration Association.
6. Chargebacks and Payment Disputes
By using ProMow, you agree that initiating a chargeback or payment dispute with your bank or card issuer for a service that was completed and delivered constitutes a material breach of these Terms. A service is considered completed and delivered when a provider has marked the job complete on the platform.
In the event of a chargeback on a completed service, ProMow reserves the right to:
- Immediately suspend or permanently terminate your account
- Cancel any unused store credit on your account
- Pursue recovery of losses, including chargeback fees, through collections or legal action where the amount warrants it
If you have a legitimate concern about a completed job, you must use ProMow's built-in dispute process before initiating a bank dispute. ProMow will work in good faith to resolve valid complaints.
7. Changes to These Terms
ProMow may update these Terms at any time. Continued use of the platform after notice of changes constitutes acceptance of the updated Terms.
8. Contact
Questions about these Terms? Email support@promow.org.